Privacy Policy

Warmo is a product and service operated by Kokorick Ltd ("Kokorick," "Warmo," "we," "us," or "our"), a company registered in the United Kingdom.

Warmo provides revenue intelligence, company discovery, contact enrichment, and campaign management services that help businesses identify prospects, manage outreach activities, and communicate with professional contacts through the platform.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Warmo website, applications, products, services, and related features (collectively, the "Services").

This Privacy Policy applies to visitors to our websites, users of our Services, customers, prospective customers, and other individuals who interact with Warmo.

By accessing or using our Services, you acknowledge that your information may be processed as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not access or use the Services.

We collect information that you provide directly to us, information that is collected automatically when you use our Services, and information that we receive from third parties and integrations.

2.1 Information You Provide

Account Information

When you create an account or use our Services, we may collect information such as your name, email address, company information, billing information, account credentials, and other information you choose to provide.

Information Submitted Through the Services

We may collect information, content, records, communications, configurations, preferences, and other materials that you upload, create, import, submit, or otherwise make available through the Services.

Lead and Contact Information

We may collect lead, contact, company, and related business information that you upload, import, create, manage, or otherwise provide through the Services.

2.2 Information We Collect Automatically

Device Information

We may automatically collect information about the devices, systems, and software used to access the Services, including technical and usage-related information.

Usage Information

We may collect information regarding how users access, interact with, navigate, and use the Services.

Analytics Information

We may collect information relating to usage patterns, interactions, performance metrics, and other analytics information to help us understand and improve the Services.

Log Information

We may automatically collect log, diagnostic, security, and operational information relating to the use, performance, and administration of the Services.

Service Performance Information

We may collect information relating to the operation, delivery, performance, engagement, and effectiveness of features and functionality provided through the Services.

2.3 Information We Receive from Third Parties

Third-Party Sources

We may receive information from third-party sources, business partners, service providers, integrations, publicly available sources, and other authorized sources in connection with providing and improving the Services.

Connected Services

If you connect, authorize, or interact with third-party services through the Services, we may receive information made available by those services in accordance with your settings, permissions, and authorizations.

Payment and Transaction Information

We may receive business, company, contact, professional, publicly available, and other information from third-party providers, business partners, service providers, integrations, and other authorized sources to support the operation and functionality of the Services.

We use the information we collect for various business, operational, legal, and security purposes, including to provide, maintain, improve, and protect the Services.

3.1 To Provide and Operate the Services

We use information to create and manage accounts, authenticate users, provide access to the Services, manage subscriptions, administer user settings and workspaces, and provide customer support.

3.2 To Deliver Service Functionality

This may include supporting account management, communications, analytics, lead management, research, discovery, personalization, campaign management, and related functionality offered through the Services.

3.3 To Provide Analytics and Reporting

We use information to generate reports, measure performance, analyze usage patterns, monitor service effectiveness, and provide insights relating to the use of the Services.

3.4 To Improve and Develop the Services

We use information to improve existing features, develop new functionality, troubleshoot issues, conduct research and testing, analyze platform performance, and enhance the user experience.

3.5 To Maintain Security and Protect the Services

We use information to detect, prevent, investigate, and respond to fraud, abuse, unauthorized access, security incidents, and other activities that may affect the security, integrity, or availability of the Services.

3.6 To Communicate with You

We use information to provide service-related communications, respond to inquiries, deliver support, send account notifications, provide billing and administrative notices, and, where permitted by applicable law, send product updates and marketing communications.

3.7 To Comply with Legal Obligations

We use information to comply with applicable laws, regulations, legal processes, governmental requests, and industry requirements, as well as to enforce our agreements and protect our rights, users, and Services.

3.8 Automated Processing

Warmo may use artificial intelligence, machine learning, automation, and related technologies to provide, support, improve, and operate features and functionality within the Services.

Warmo does not use customer data submitted through the Services to train third-party foundation artificial intelligence models.

We may share information in the following circumstances and for the purposes described below.

4.1 Service Providers

We may share information with third-party service providers that perform services on our behalf and support the operation of the Services. These providers may assist with infrastructure, hosting, payment processing, security, technical operations, communications, analytics, and other business functions necessary to provide and maintain the Services.

Such service providers are authorized to access information only as necessary to perform services for us and are required to protect information in accordance with applicable contractual and legal obligations.

4.2 Integrations and Connected Services

The Services may enable interactions with third-party services, applications, platforms, and integrations. When you choose to connect or use such services, information may be shared as necessary to facilitate the requested functionality and operation of the Services.

The collection, use, and disclosure of information by third-party services are governed by their respective privacy policies and terms.

4.3 Legal Requirements

We may disclose information if we believe such disclosure is necessary or appropriate to:

Comply with applicable laws, regulations, legal processes, or governmental requests;

Enforce our agreements, policies, and terms;

Protect the rights, property, or safety of Kokorick Ltd, Warmo, our users, or others;

Detect, investigate, prevent, or address fraud, security incidents, abuse, or other unlawful activities; or

Establish, exercise, or defend legal claims.

4.4 Business Transfers

Information may be disclosed, transferred, or otherwise made available in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, dissolution, or other corporate transaction involving Kokorick Ltd or the Warmo platform.

In such circumstances, information may be transferred as part of the transaction, subject to applicable legal and contractual requirements.

4.5 With Your Consent or Direction

We may share information with third parties when you request, authorize, direct, or otherwise consent to such sharing.

We and our service providers may use cookies, pixels, local storage, and similar technologies to collect information about how users access and interact with the Services.

These technologies help us:

Provide and maintain the Services;

Authenticate users and maintain secure sessions;

Remember user preferences and settings;

Understand how users interact with the Services;

Measure and improve performance and functionality;

Analyze usage patterns and trends; and

Support security and fraud prevention efforts.

Cookies are small text files that are stored on your device when you visit a website. Similar technologies may include web beacons, pixels, local storage, and other tracking technologies used for similar purposes.

You may be able to manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of portions of the Services.

We may use third-party analytics providers to help us understand how users engage with the Services. These providers may use cookies and similar technologies to collect information regarding usage patterns, interactions, and performance metrics.

For more information about the cookies and tracking technologies used by Warmo, please refer to our Cookie Policy, where applicable.

We retain information for as long as necessary to provide the Services, maintain user accounts, support Service functionality, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Account information, user-submitted content, communications, campaign information, lead information, workspace information, analytics data, and other Service-related information are generally retained while an account remains active.

If you delete your account, we will delete, anonymize, or otherwise de-identify the associated account information and Service data within a reasonable period of time, subject to any legal, regulatory, security, contractual, accounting, or compliance obligations that may require continued retention.

Certain information may be retained where necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests;

Resolve disputes;

Enforce our agreements, policies, and terms;

Protect the security, integrity, availability, and operation of the Services;

Prevent fraud, abuse, or other unlawful activities; or

Establish, exercise, or defend legal claims.

Billing, payment, tax, accounting, audit, and transaction records may be retained for longer periods where required by applicable law or legitimate business recordkeeping requirements.

When information is no longer required for the purposes described in this Privacy Policy, we will delete, anonymize, aggregate, or otherwise securely dispose of such information in accordance with our retention practices and applicable legal requirements.

We implement and maintain reasonable administrative, technical, organizational, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, destruction, or other unauthorized processing.

These measures are intended to help safeguard the confidentiality, integrity, availability, and resilience of information processed through the Services and may include access controls, authentication mechanisms, encryption technologies, monitoring systems, employee access restrictions, security reviews, and other safeguards appropriate to the nature of the information we process and the Services we provide.

We regularly evaluate, review, and update our security practices and procedures in an effort to address evolving threats, improve security controls, and maintain the security of the Services.

While we take reasonable steps to protect information, no method of transmission over the Internet, electronic storage, or information processing system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials, protecting access to their accounts and connected services, and promptly notifying us of any suspected unauthorized access, security incident, or compromise affecting their account or information.

If you believe your account or information may have been compromised, please contact us promptly.

Warmo is operated by Kokorick Ltd, a company registered in the United Kingdom. In connection with providing the Services, information may be transferred to, stored in, accessed from, or processed in countries other than the country in which it was originally collected.

These countries may have data protection laws that differ from those of the United Kingdom, the European Economic Area ("EEA"), or your country of residence.

Where we transfer personal information internationally, we take appropriate measures designed to ensure that such information receives an adequate level of protection consistent with applicable data protection laws. These measures may include relying on adequacy regulations, contractual safeguards, data processing agreements, or other legally recognized transfer mechanisms.

By using the Services, you acknowledge that information may be transferred to and processed in jurisdictions outside your country of residence where necessary to provide, operate, maintain, and improve the Services.

We will take reasonable steps to ensure that international transfers of personal information are conducted in accordance with applicable legal requirements and that appropriate safeguards are implemented to protect such information.

If you have questions regarding our international data transfer practices or would like additional information regarding applicable safeguards, please contact us using the contact information provided in this Privacy Policy.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Right of Access

You may request confirmation of whether we process your personal information and request access to the personal information we hold about you.

Right to Correction

You may request that we correct, update, or complete inaccurate or incomplete personal information.

Right to Deletion

You may request that we delete your personal information, subject to applicable legal, regulatory, contractual, or operational obligations that may require us to retain certain information.

Right to Data Portability

You may request a copy of certain personal information in a structured, commonly used, and machine-readable format, where applicable.

Right to Restrict Processing

You may request that we restrict the processing of your personal information under circumstances permitted by applicable law.

Right to Object to Processing

You may object to our processing of your personal information where such processing is based on legitimate interests or where applicable law grants you the right to object.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing conducted before such withdrawal.

Automated Processing

Warmo may use automated systems, analytics, and proprietary technologies to support, improve, and provide the Services. However, Warmo does not engage in solely automated decision-making that produces legal effects or similarly significant effects on individuals.

Exercising Your Rights

To exercise any applicable privacy rights, please contact us at:

privacy@warmo.ai

We may request information necessary to verify your identity before processing a request. In certain circumstances, we may be unable to fulfill a request where an exemption, legal obligation, or other lawful basis applies.

Complaints

If you believe that we have processed your personal information in a manner that is inconsistent with applicable data protection laws, you may have the right to lodge a complaint with a competent data protection authority or supervisory authority in your jurisdiction.

We may send you communications relating to the Services, including product updates, feature announcements, newsletters, educational content, promotional offers, event invitations, customer communications, and other information that may be relevant to your use of Warmo.

Where required by applicable law, we will obtain appropriate consent before sending marketing communications.

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the communication, adjusting your communication preferences where available, or contacting us directly.

Please note that even if you opt out of marketing communications, we may continue to send you service-related communications that are necessary to provide the Services, administer your account, fulfill contractual obligations, provide customer support, communicate security updates, or comply with legal requirements.

We will process opt-out requests in accordance with applicable law; however, it may take a reasonable period of time for changes to take effect.

The Services may contain links to third-party websites, applications, services, content, or resources that are not owned or controlled by Kokorick Ltd or Warmo.

We are not responsible for the privacy practices, content, security, policies, or activities of third-party websites or services. Any information you provide to third parties, or that is collected by third parties, is governed by the privacy policies and terms of those third parties.

Your interactions with third-party websites and services are solely between you and the applicable third party. We encourage you to review the privacy policies and terms of any third-party websites or services that you access or use.

The inclusion of a link to, integration with, or availability of a third-party website or service through the Services does not imply endorsement, approval, or responsibility for such third-party website or service.

The Services are intended for business and professional use and are not directed to children.

We do not knowingly collect, solicit, use, or disclose personal information from individuals under the age of 18. If you are under 18 years of age, you should not access or use the Services or provide any personal information to us.

If we become aware that we have collected personal information from a child under the age of 18 without appropriate authorization or legal basis, we will take reasonable steps to delete such information as soon as practicable.

If you believe that a child has provided personal information to us, please contact us at privacy@warmo.ai.

We may update or modify this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, technologies, or other operational needs.

When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of the policy. Where required by applicable law, we may also provide additional notice of material changes through the Services, by email, or through other appropriate communication methods.

Any changes to this Privacy Policy will become effective upon posting unless otherwise specified. Your continued access to or use of the Services following the effective date of the revised Privacy Policy constitutes your acknowledgment of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and privacy commitments.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us using the information below:

Kokorick Ltd

86-90 Paul Street

London EC2A 4NE

United Kingdom

Company Registration Number: 16287103

Privacy Contact: privacy@warmo.ai

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable laws and regulations.